Download the App
Registering an Account
#1.1 - Find and Install the App
#1.1 - Find and Install the App
#1.1 - Find and Install the App
Find the App on your App Store. Hit Install.
#1.2 - Register your Account
#1.1 - Find and Install the App
#1.1 - Find and Install the App
Once downloaded, click on Open then expand the Menu by clicking on the three horizontal bars found at the top left hand side. Click on 'Login or Register'.
#1.3 - Choose Pricing Plan
#1.1 - Find and Install the App
#1.3 - Choose Pricing Plan
Choose which Pricing Plan that suits your situation - either 'Pay as you go', or a 'Package'. Note that Package Plans offer discounts and carry a validity of 18 months. Click 'Create Profile'.
#1.4 - Complete the Form
#1.6 - Finish Registration
#1.3 - Choose Pricing Plan
Fill out the Form with your Name, Address, Email Address and Mobile Number. NB: If you are unable to Register, check there are no spaces at the end or start of each field.
#1.5 - Add Payment
#1.6 - Finish Registration
#1.6 - Finish Registration
Note - Ignore 'Fleet Number', unless you are part of a Company Fleet Management Program. Click 'Add Payment'.
#1.6 - Finish Registration
#1.6 - Finish Registration
#1.6 - Finish Registration
Once you have entered your Credit Card details, click on 'Save'.
#1.7 - Log In
#1.7 - Log In
#1.7 - Log In
Log In to your created Account by entering your Email Address and Password.
Using your Account
#2.1 - The Map
#2.3 - The Wallet
#2.2 - The Menu
Your first screen will show you the Map of where you currently are, and highlight any Charging Stations on the Smart Charge network nearby.
#2.2 - The Menu
#2.3 - The Wallet
#2.2 - The Menu
Click on and open the 'Menu'.
#2.3 - The Wallet
#2.3 - The Wallet
#2.4 - Locate a Charger
Your Menu may show a 'Wallet'. This is only if you have deposited credit into a Package. See #1.3 above. You can change your Plan via 'Prepaid Plans' in the Menu.
#2.4 - Locate a Charger
#2.4 - Locate a Charger
#2.4 - Locate a Charger
To locate the closest Charger to you, look for the Green flags on the Map. Click on the Flag.
#2.5 - Connector Status
#2.4 - Locate a Charger
#2.5 - Connector Status
Check the green Available icon for Connector Status. Also the Connector Type, kWh output and Cost of Charge. For Directions to the Charger, click on the Road Sign arrow beside the address - to go to Google Maps.
#2.6 - Directions
#2.4 - Locate a Charger
#2.5 - Connector Status
Click on the blue 'Directions' button to locate the exact position of the Charger from your current position.
#2.7 - Select the Connector
#2.7 - Select the Connector
#2.7 - Select the Connector
Once at the Charger, plug in the Connector to your vehicle (and the Charger, if Socket - so a Charging Cable is required) and click on 'Click to Start' under that Connector Type on the App.
#2.8 - Start & Stop
#2.7 - Select the Connector
#2.7 - Select the Connector
Once the Connector is plugged in, and you have opened this screen, then click on the 'Start' button to begin your charge. Once your charge is finished, then click on the 'Stop' button. Return the Connector to the Charger and you are good to go. Payment for the Charge will be deducted from the Credit Card or Payment Plan that you set up.
#2.9 - RFID Start / Stop
#2.7 - Select the Connector
#2.9 - RFID Start / Stop
Once your Smart Charge Account is set up, then we can free issue you an RFID Card and/or Key Fob. You can then Start and Stop any of the Charging Stations on our network by simply waving the Card in front of the pick up point on the Charger.
Contact us if you would like to be sent a Card.
Charger Specific Instructions
Tritium RT Veefil 50kW DC
1, Remove the Connector from the Holster and plug it in to your vehicle
2, Either, open the screen on your Smart Charge App, and press 'Start'. Or, touch the sensor (#2) area with your registered RFID card.
3, Then press the blue 'Start' (#4) button on the charger. Adjust the Max top-up amount (#3) accordingly.
4, Press 'Stop' on the App, or the green 'Stop' (#5) button on the Charger Panel - before disconnecting.
Note - If the Charger looks lifeless, then check the Emergency Stop Button at the bottom. Twist the Red Button to re-engage.
EVBox BusinessLine & Elvi
1, If the LED Ring is Green, plug in your own Type 2 cable to the Charger Socket and your vehicle.
2, Either, open the screen on your Smart Charge App, and press 'Start'. Or, touch the Circle area with your registered RFID card. The LED Ring will turn Blue when charging.
3, Press 'Stop' on the App, or touch the Circle area on the Charger again with your RFID card.
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